General Terms and Conditions.

The general terms of the 3WAY online store are drafted in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1).

The 3WAY online store (hereinafter also referred to as the ‘store’) is operated by the company 3WAY d.o.o., Štalčeva ulica 5, 1215 Medvode, registration number: 589121000, tax number: SI32217137, which is also the provider of e-commerce services (hereinafter also referred to as the seller or 3WAY).

The general terms and conditions of business govern the operation of the 3WAY online store, the rights and obligations of thUe user and the store, and regulate the business relationship between 3WAY and the customer. The general terms and conditions of business also regulate the individual rules of purchase at the pickup points of the company 3WAY d.o.o.

The buyer is bound by the general terms and conditions that are valid at the time of purchase (placing the online order). he user is specifically alerted to the general terms and conditions each time an order is placed and, by submitting the order, confirms their awareness of them. The general terms and conditions of business are also available for inspection at the business unit of 3WAY d.o.o.

TYPES OF USERS

By entering the 3WAY online store once through email, a visitor becomes a confirmed registered guest, and by registering in the 3WAY online store, they become a member. Both the guest and the 3WAY member (hereinafter also referred to as the user) have the right to make purchases in the 3WAY online store.

A visitor can register to become a 3WAY member online.

Upon registering in the online store as a 3WAY member, the visitor obtains a username and password. The username and password of a 3WAY member unambiguously define and link to the entered data.

Registration is also possible during the purchase process.

If a user wishes to change their email address with another one at any time later, they must send a request for this to info@3way.si. The change of the email address will be executed on the same or no later than the next working day, and the user will be informed about it via email.

AVAILABILITY OF INFORMATION

3WAY commits to providing the buyer, before entering into a contract or an offer, with the following information:

1. information about the 3WAY company (name and registered office of the company, registration number),
2. contact details that enable the user to communicate quickly and effectively (email, phone),
3. essential characteristics of the products (including after-sales services and warranties),
4. availability of products (each item offered on the website should be available within a reasonable timeframe),
5. conditions of product delivery (including the method, location, and delivery time),
6. prices, which must be clearly and unambiguously specified, and it must be evident whether they already include taxes, transportation costs, and other fees,
7. payment methods and delivery or fulfillment procedures,
8. time validity of the offer,
9. the deadline within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the Consumer Protection Act; in cases where the consumer, in accordance with Article 43c of the Consumer Protection Act, does not have the right to withdraw, they are expressly informed about it),
10. an explanation of the complaint procedure, including all information about the contact person or customer service.

OFFERING OF PRODUCTS

Due to the nature of online business, the 3WAY offer is updated and changed frequently and rapidly.

The price in the 3WAY online store is displayed as the Promotional price and Regular price.

• An item labeled “Currently out of stock” is currently unavailable. This means that it is not in stock, neither in the central warehouse of 3WAY nor with the supplier.
• An item labeled “Last piece” is the last piece of that item in stock in the central warehouse of 3WAY, allowing for faster delivery of the item.
• An item labeled “DEMO” is a piece of that item that has been used in the 3WAY demo center for presentation purposes.
• An item labeled “Used” is a piece of that item that has been previously used by a customer.

ORDER

The sales contract between 3WAY and the buyer is concluded in the 3WAY online store at the moment when 3WAY sends the buyer the first electronic message regarding the status of their order (with the subject: order confirmation). With this, all prices and other conditions, as derived from the placed order, become fixed and valid for both 3WAY and the buyer. The person with the information specified when placing the order is considered a buyer. Subsequent changes to customer data are not possible.

The sales contract (i.e., the first electronic message about the order status) is stored in electronic form on the 3WAY server.

PAYMENT METHODS

3WAY offers the following payment methods:

• by bank transfer to the 3WAY account, based on the offer/proforma invoice*
• with the PayPal service and the credit cards it offers
• with the Stripe service

*After receiving payment based on the offer/proforma invoice, the order proceeds to the processing stage.

In the case of order cancellation or a change in the payment method by the user when paying with a credit card online, please inform us at info@3way.si for crediting the card or refunding the purchase amount.

PRICES

Discounted price

The promotional price is valid for all visitors to the 3WAY online store. The promotional price is time-limited.

Regular price

The regular price is valid for all visitors to the 3WAY online store. For the purchase of unregistered users, the regular price applies. The regular price is higher than the promotional price.

Where only one price is displayed for an item, it means that the promotional price and the regular price are the same. When the regular price is crossed out for an item, it means that consumers have the opportunity to purchase the item at the promotional price.

VAT

All prices are listed with included VAT.

The prices are valid at the time of placing the order and do not have a predetermined validity period.

The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions.

Despite our efforts to provide the most up-to-date and accurate information, it is possible that the price information may be incorrect. In such a case, or if the price of the item changes during the order processing, 3WAY will allow the buyer to withdraw from the purchase.

Discounts, promotional codes, etc. enerally do not accumulate. The discount on an individual item and the promotional code are cumulative.

Funds deposited via gift vouchers, bonuses, and proforma invoices do not accrue interest. Gift vouchers and bonus discount codes cannot be exchanged for cash.

DISCOUNT CODE

The discount code brings various benefits when purchasing through the 3WAY online store and is time-limited. You can find the active discount code on the homepage of the advertisement, on the page of each department, in our newsletter, or other media.

In case the buyer uses the discount code but later cancels the order at their own discretion, they are no longer entitled to a new benefit from that code.

Use of the discount code:

• Select the items you want to purchase and add them to your cart. The value of your order must be at least €1 higher than the value of the discount code. Once you have finished adding items to your cart, proceed by clicking on the Checkout button. Choose the delivery method, provide the delivery address, and select the payment method.
• In the same step, in the promotional code field, enter the discount code and confirm the entry by clicking the Apply button.
• When you enter the discount codes, the value of the discount codes is automatically deducted from the total amount of your order in the final step – Order Summary. The remaining amount that needs to be settled will be displayed.
• The discount code is a one-time code, meaning you can use it only once.
• The combination of different forms of benefits (discount code, promotional code, and bonus) within the same order is not possible.

SETS

A set is a combination of two to six articles. Ob nakupu artikla prek spletne trgovine 3WAY vam sistem ponudi še druge artikle in s tem lahko prihranite pri ceni. For an additional item within the set, special savings may apply, which will be visible in the basket/cart before submitting the online order.

PROCEDURE OF INFORMING ABOUT THE PURCHASE

1. 3WAY order

After placing an order, the customer receives a notification by email confirming that the order has been accepted. 3WAY members always have access to comprehensive information about the status and content of their order on the 3WAY website. 3WAY reviews the order, checks the availability of the ordered items, and either confirms or rejects the order with a reason. 3WAY may call the customer on their contact phone number for data verification or to ensure accurate delivery. When delivering items that 3WAY does not have in stock at its own warehouse, 3WAY is exclusively reliant on supply from its supplier and the time it takes for this supplier to deliver the item to 3WAY. 3WAY informs the customer about real-time information regarding the delivery of items through email. If the delivery time is very long and the customer does not want to wait, the customer can notify 3WAY, which will remove the item from the order and refund any funds already paid. The customer can choose to either have the remaining items in the order delivered or cancel the entire order. If the 3WAY supplier does not confirm the availability of the ordered items by the end of two weeks from the day of placing the order, 3WAY may reject the customer’s order due to the unavailability of the item. On the day of rejection, the customer’s order becomes invalid. 3WAY assumes no responsibility for damage resulting from extended delivery times or non-delivery of items that 3WAY does not have in stock at its own warehouse, except in cases where 3WAY or a person for whom the company is responsible intentionally or negligently caused such damage.

2. The order has been shipped/The order is ready for pickup

3WAY prepares the item within the agreed-upon timeframe, ships it, or prepares it for personal pickup, and notifies the customer by email.

In case the customer decides to cancel the order in a timely manner, they must inform the seller immediately by calling the general support number at 01 3616 539 or by email at info@3way.si. If the order has already been shipped and the customer decides to cancel it, the customer can reject the shipment when delivered by the courier service. In the case of personal pickup (when the item is already prepared for pickup), the customer also communicates their desire to cancel the order through the aforementioned phone number or the email mentioned above.

PURCHASE FOR LEGAL ENTITIES

The purchasing process for legal entities is completely identical to that for individuals, except that in the first step, you choose the option ‘Invoice to the Company’ (enter the company’s tax number) and confirm agreement with the terms of service. If you have previously made a purchase for the company, you can simply select it from your archive.

If you want an invoice for the company, you accept the terms of service applicable to businesses. The main difference lies in the options for contract withdrawal: for companies, sole proprietors, and other legal entities, we allow the return of delivered items within the framework of warranty conditions. The mentioned legal entities do not have the option to withdraw from the contract within 14 days of receiving the item without stating a reason, as is the case for consumers (individuals).

Refund for legal entities is not possible.

The 3WAY online store provides the following payment methods for legal entities:

• by bank transfer to the account of the 3WAY administrator, based on the offer/proforma invoice
• with the PayPal service and credit cards supported by it
• with the Stripe service
• Deferred payment (applies to public and local government organizations, as well as companies that meet the relevant creditworthiness criteria).

In individual orders, we reserve the right to request payment by bank transfer to the 3WAY account based on the offer/proforma invoice, with the Price still applicable.

THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT

The consumer (this applies exclusively to individuals acquiring the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receiving the items that they are withdrawing from the contract, without the need to state a reason for their decision. The period begins to run one day after the date of receiving the items.

The consumer communicates the withdrawal from the contract to the seller via the email address: info@3way.si.

In case of withdrawal from the contract, the consumer returns the received item either by mail to the company’s warehouse address: 3WAY d.o.o., Zbiljka cesta 4, 1215 Medvode, or brings it personally to this address.

The return of received items to the company within the withdrawal period is considered as a notification of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost, or its quantity has decreased without the consumer being at fault. The consumer must not use the items without hindrance until withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine their actual condition. The consumer is responsible for the decrease in the value of the goods if the decrease is a result of handling that is not necessary to determine the nature, characteristics, and functioning of the goods. The return must be carried out in the original packaging.

The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which, in the case of shipping, is calculated according to the delivery service’s price list and depends on whether it is a shipment/package/cargo). The consumer must return the item to the seller no later than 30 days from the date of the sent notice of withdrawal from the contract (purchase).

The consumer does not have the right to withdraw from the contract for contracts whose subject is an item that has been made according to the consumer’s precise instructions, adapted to his personal needs, which, due to its nature, is not suitable for return, is perishable, or has already expired. There is no option to withdraw from the contract for the purchase of software, cartridges and toners, or audio and video carriers if the consumer has broken the security seal.

Withdrawal from the contract is not possible for:

• goods or services whose price depends on market fluctuations that the company cannot control and that may occur within the withdrawal period;
• goods that are made according to the consumer’s precise instructions and tailored to his personal needs;
• a service provided if the company fulfills the contract in its entirety, and the provision of the service started based on the consumer’s explicit prior consent and agreement that the consumer loses the right to withdraw from the contract when the company fully completes it;
• sealed audio or video recordings and computer programs if the consumer has broken the security seal after delivery;
• goods that are, by their nature, inseparably mixed with other items;
• digital content that is not delivered on a tangible data carrier, if the provision of the service started based on the consumer’s explicit prior consent and agreement.

The refund of payments made, including delivery costs (except for additional costs resulting from the choice of a type of delivery other than the least expensive standard delivery offered by the company), will be carried out as soon as possible, and no later than 14 days from the receipt of the notice of withdrawal from the contract. The company will refund the received payments to the consumer using the same payment method that the consumer used (most commonly via bank transfer), unless the consumer expressly requested the use of a different payment method, and the consumer does not incur any costs as a result.

In the event of withdrawal from a contract where a bonus, discount code, or promotional code was utilized, these funds are considered as a discount and are not refunded to the user. Only the paid amount is refunded to the user. A gift voucher is considered as a means of payment in the event of withdrawal from the contract and is refunded to the user as a gift voucher, while the paid amount is returned to the user.

In exceptional cases where the items are not returned in accordance with the Consumer Protection Act (ZVPot), we may offer to repurchase the item with an appropriate compensation, which is determined by a record upon return. “The repurchase with a reduced value is considered upon the consumer’s confirmation via email. The consumer can utilize the mentioned repurchase value exclusively when ordering another item of equal or higher value.

The right to a refund in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).

2. Consumer’s withdrawal from the contract for items from a set

If the consumer decides to withdraw from the contract for items that constitute a set, they can request a replacement for the entire set or a refund for the entire set. The consumer can replace an item from the set in the case of a material defect or damage, but they cannot request a refund for it. In the case of claiming a warranty for an item from the set, the manufacturer’s warranty period applies.

WARRANTY

Items have a warranty if it is stated on the warranty certificate or on the invoice. The warranty is valid by adhering to the instructions on the warranty certificate and upon presenting the invoice. Warranty periods are specified on the warranty certificates or on the invoice.

The consumer should keep the original packaging during the warranty period.

The warranty conditions are available here: CLICK

MATERIAL DEFECT

The consumer can exercise their rights due to a material defect by notifying the seller within two months from the day the defect was discovered. The consumer must precisely describe the defect in the notice of the defect and allow the seller to inspect the item.

The seller is not liable for material defects in goods that become apparent after two years from the delivery of the item. It is considered that a defect in the item already existed at the time of delivery if it appears within six months of delivery.

The consumer who has properly notified the seller of the defect has the right to demand from the seller:

• rectification of the defect in the goods or a refund of a proportional part of the paid amount in proportion to the defect, or
• replace the defective goods with new ones that are free of defects, or
• refund the paid amount.

When is a defect considered material? When:

• the item lacks the qualities necessary for its normal use or for circulation
• the item lacks the qualities necessary for the particular use for which the buyer is acquiring it, and this use was known to the seller or should have been known
• the item lacks the qualities and characteristics that were expressly or implicitly agreed upon or prescribed
• tthe seller delivered an item that does not correspond to the sample or model, unless the sample or model was shown only for notification purposes.

How is the suitability of the item verified?

It is verified with another, flawless item of the same type, and at the same time, with statements from the manufacturer or information on the item itself.

How is material defect enforced?

The buyer must notify us of any actual defects together with a detailed description within the legally prescribed deadline and, at the same time, allow us to inspect the item.

The right to enforce a material defect in the product is more precisely regulated by the provisions of the Consumer Protection Act.

RECEIPT OF ITEMS RETURNED FROM PROCESSING

The buyer is obligated to collect the item that he has handed over to the seller for warranty or other processing after the conclusion of the processing. The buyer collects the item at the pickup location where he personally handed it over to the seller; in case he sent it by mail, it will be returned to the delivery address.

The seller sends the buyer a notice regarding the return of the item from processing and invites them to collect the item. The buyer is obligated to collect the item within 14 days from the date of notification.

If the buyer does not collect the item within the specified period, the item will be handed over for storage to the seller at the address of their warehouse: 3WAY d.o.o., Zbiljska cesta 4, 1215 Medvode. The seller stores the item in their own warehouse until 6 months from the date of notification. During this period, the seller is entitled to reimbursement of all storage costs (€1/day) and the right to reimbursement of all necessary costs for the preservation of the item.

After the expiration of 6 months from the date of notification, the seller may sell the item through the 3WAY online store, and the achieved amount of the purchase price, after deducting the seller’s sales and other costs, will be transferred to the buyer. In the event that the value of the item is insignificant, the seller may donate it for charitable purposes, and in this case, the seller is not obliged to provide any refund to the buyer. The seller informs the buyer 15 days before the expiration of the 6-month storage period about the intended sale or donation of the item. After the sale, the seller also informs the buyer about the achieved price, the amount of costs, and the transfer of the remaining purchase price to the buyer’s transaction account.

SHIPPING

Our contractual partners for delivering shipments in the territory of Slovenia are Pošta Slovenije and TNT. However, 3WAY reserves the right to choose another delivery service if it can fulfill the order more efficiently.

Shipping costs

The table of shipping and personal pickup costs depends on the size of the package.

Delivery anywhere in the territory of Slovenia.

Our partners deliver packages to the address entered during the order placement.

Since the delivery service delivers items within the working hours of Pošta Slovenije (and the delivery time of the postman for a specific area), you can also choose delivery to any other name or address. For example, to the workplace. The same, of course, applies to the TNT delivery service as well. If the delivery to a business address is chosen, the delivery person will hand over the package to the authorized person for receiving shipments within the company.

If you are not at the expected location during the delivery time (company, office, hospital, student or boarding house, etc.), the delivery person will leave a message with instructions for further action. Usually, a visit to the nearest post office is sufficient, but you can also call them to have the shipment redelivered free of charge.

LIMITATION OF LIABILITY

3WAY strives to the best of its abilities to ensure the timeliness and accuracy of the data published on its websites. However, despite this, the properties of items, delivery times, or prices can change so rapidly that 3WAY may not be able to correct the information on the website in time. In such a case, 3WAY will notify the buyer of the changes and provide the option to withdraw from the contract or exchange the ordered item.

3WAY is not responsible for the content of opinions about products written by visitors. 3WAY reviews opinions before publication and rejects those that contain obvious falsehoods, are inappropriate, misleading, or offensive. 3WAY is not responsible for the information in opinions and disclaims any liability arising from the provided information in opinions.

3WAY has the option to withdraw from the contract only if an obvious mistake is identified (Article 46 of the Obligations Code). An obvious mistake is considered to be an error in the essential characteristics of the product and all errors that, according to the customs in trade or the purpose of the customers, are considered decisive, and which 3WAY would not have confirmed or concluded the contract if aware of them. This also includes obvious errors in the price.

COMPLAINTS AND DISPUTES

3WAY adheres to the current consumer protection legislation. 3WAY makes every effort to fulfill its obligation to provide an effective system for handling complaints.

In case of issues, the customer can contact the 3WAY provider by phone at 01 3616 539 or by email at info@3way.si. A complaint is submitted through the email address info@3way.si. The complaint handling process is confidential.

3WAY is aware that a fundamental characteristic of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle preventing the consumer from initiating legal proceedings. Therefore, 3WAY strives to the best of its abilities to resolve any disputes amicably.

Out-of-court resolution of consumer disputes

In accordance with legal norms, 3WAY d.o.o. does not recognize any out-of-court dispute resolution entity as competent for resolving consumer disputes that a consumer could initiate in accordance with the Consumer Dispute Resolution Act.

3WAY, as a provider of goods and services facilitating online commerce in the Republic of Slovenia, publishes an electronic link on its website to the online consumer dispute resolution platform (SRPS). The platform is available to consumers here.

The mentioned regulation stems from the Law on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

We wish you plenty of pleasant and favorable shopping experiences!